I heard about this product from the lady who does my lash extensions. She said it was totally brilliant, and I hate how dirty my extensions feel sometimes, so I decided to try. I read the comment from that one person who said it burned, but who opens their eyes while they have soap on them?! So I bought the product. My lash extensions are so clean now!! I love it, and it never burnt, hurt, or bothered my sensitive eyes at ALL, although I did keep them closed (haha) I’m so glad I found a way to clean my lashes. 5 stars.